Ballyhoo
Posted by Paul at August 27th, 2010
My wife wanted to re-activate her Bally’s gym membership and get one for yours truly. Customer service told her it was $215 a year for her membership, plus $199 a year for mine, with a $10 credit card fee. Also, my membership wouldn’t be valid for 5 days. Or we could get the same deal with no $10 fee if we went to a Bally’s gym. So we drove there and the salesman told us, no, it was $249 a year for her, not $215. No credit card fee, but 34 more dollars. When I protested he looked on his computer again. Nope, that was as low as he could go. He tried to steer her to a 3 year membership; cheaper in the long run, but we weren’t there for a 3 year membership, we were there to avoid the $10 fee. Adding $34 to our bill sort of nullified that. He was persistent but I managed to extricate ourselves.
At home I called customer service and told them what happened. Why had they said we could get the same deal at the gym? We drove all the way over there, with our 1 year-old child, and were greeted by a used car salesman. At that point they offered the original deal with no $10 fee, plus my new membership would be valid in 24 hours instead of 5 days.
You know what, just give me the best deal up front and don’t dick me around. You’re not selling condos in Miami, you’re selling gym memberships. They cost so many dollars per month, or per year, or whatever. Do we really have to talk to one person over the phone, then drive somewhere to talk to another person, and then get back on the phone and talk to a third BEFORE WE GET TO USE YOUR SHITTY GYM? WHAT THE FUCK???
